In the event that you are not satisfied with your online purchase, the non-used goods may be returned in their original packaging provided the following stipulations are respected. You may also withdraw from the purchase agreement within a maximum of 14 calendar days from the delivery. There is no right to return goods which have been personalised.
All returned goods must be unused, must have the original labels and any other identification tickets and wrappings, and must be in the original packaging. In the event of the returned goods not being in a condition permitting their resale, such returns cannot be accepted by Drapers.
In order to return goods, please:
If your request for returns is accepted, you will receive an email containing the instructions for your reimbursement within 30 days. If your request is not accepted, your Customer Services officer will send you an email explaining the reason for non-acceptance.
The procedure as set out above only applies to products purchased online and not to products bought in stores or other outlets.